Notes

Short notes on decisions, research and the parts of projects that don’t fit in a case study.

Note

Most of these started as entries in my decision log. If one sounds like your problem, that’s usually a good first call.

Write the case study before the project ends

Why I keep a running decision log, and how it turns into a case study in an afternoon.

Open notebook with a pen and pencils on a wooden desk

The feature I'm proudest of cutting

Bulk approve, the prototype that tested well with managers and badly with everyone else.

A wall covered in colorful sticky notes

Shadowing beats surveys for internal tools

Six afternoons with finance managers taught me more than 200 survey answers.

Laptop, mug and phone on a wooden table

Plain names for appointment types

What 12 patients taught me about the words clinics use.

A row of empty blue chairs in a waiting room

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